Alarm System Monitoring Problems and How to Avoid ThemDealing with alarm system monitoring problems can be incredibly frustrating. This is compounded by the fact that the decision to add a security system to your home or business is probably not one you made lightly. In order to make the right choice, you probably compared several companies based on service, hardware, and price.
Unfortunately, alarm system monitoring problems are something you just aren't aware of until the worst possible time. They can come in several forms, and once you are aware of them, the best thing to do is straighten them out immediately. Your security alarm system is too big of an investment, both financially and emotionally, to ignore. After all, how secure can you really feel if you are concerned about the monitoring?
How Alarm System Monitoring WorksWhen you have an alarm system installed (or create one yourself), you will have the option of having the system monitored. This means that the system will be able to send a signal to a monitoring center in the event of an emergency. Trained professionals work in the monitoring centers, and if your system alerts them to a problem, they follow their company's protocol for getting you help.
In some cases, this means that someone from the monitoring center will call your home directly and ask if you need assistance. If you have accidentally tripped the alarm (the most common of all alarm system monitoring problems), you will be able to supply a password that signals the monitoring center to void the alarm. In other cases, the monitoring center will immediately call your local police or fire department.
Alarm System Monitoring Problems You May ExperienceAs mentioned above, accidentally triggering an alarm is not only one of the biggest monitoring problems you will encounter, it is also the one that directly reflects on you. Emergency personnel have become so overextended due to false alarms that many cities now charge a fine to any house or business that calls them out erroneously. Others have an up-front charge just for installing an alarm system to help defray some of the costs of false alarms.
Of course, there are alarm system monitoring problems that are simply outside of your control. You may discover after paying for your system that the company's response is less than what they promised. Perhaps they are slow to answer, rude, or they just don't respond at all to your needs. It is incredibly frustrating to find yourself in this situation after going to the effort and expense to choose the system you felt was best.
Avoiding Monitoring ProblemsIn general, you will be paying a monthly fee for the monitoring service, and many companies tie you into a long-term contract from the beginning. For this reason, you really need to be sure you've chosen one that you are comfortable with for the next few years.
As with any other service, one of the best ways to get good service is to ask around. If someone has had a negative experience with a security alarm company, they will not hesitate to tell you about it. Listen to these stories, but be willing to do a little more research on your own. One disappointed customer does not mean that the entire company is to be avoided.
On the other hand, one really, really happy customer might be just the recommendation you need to find a good company. You can also narrow down your choices by contacting the Better Business Bureau and other agencies to determine if those on your list have had any complaints.
Once you have a few options, call and ask them to send a representative to your house. Be careful not to get pressured into something too quickly. Make a point to meet with three or four different companies so that you have all the relevant information before making a choice.
What if You're Already Experiencing Alarm System Monitoring Problems?Following this advice sets you up for a more successful relationship and helps avoid many alarm system monitoring problems. If you do find yourself in a bad situation, you may discover that having signed a long-term contract makes it difficult to get a resolution to your problem. In these cases you may need to turn to the Better Business Bureau or the Attorney General's office.
Of course, alarm system monitoring problems are the exception to the rule. Most consumers are satisfied with the service they receive. By doing a little homework ahead of time, you can ensure that you are one of these happy customers.